Privacy Policy

1. Who We Are

Con-Tec Solutions Ltd is a company registered in England and Wales. We are the data controller for the personal information collected via this website. Our registered address and contact details are available in the footer of this website.

If you have questions about this policy or wish to exercise your rights, please contact us at info@con-tecsolutions.co.uk.

2. Information We Collect

We may collect and process the following categories of personal data:

• Identity data — your name and job title when you submit an enquiry.
• Contact data — email address, telephone number, and company name.
• Technical data — IP address, browser type, pages visited, and time on site, collected automatically via cookies and analytics tools.
• Communications — the content of messages or enquiries you send us.

We do not collect any special category (sensitive) personal data.

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to enquiries and provide quotations for electrical contracting services.
• To manage and fulfil contractual obligations where a project is commissioned.
• To send service-related communications you have requested.
• To improve our website experience and understand how visitors interact with our content.
• To comply with legal and regulatory obligations.

4. Legal Basis for Processing

We rely on the following legal bases under UK GDPR:

Legitimate Interests

Responding to business enquiries and improving our website constitutes a legitimate interest. We balance this against your rights and interests before relying on this basis.

Contractual Necessity

Where we have entered into a contract with you or your organisation, we process data as necessary to fulfil that contract.

Legal Obligation

We may process data where required to comply with a legal or regulatory obligation, such as tax and accounting rules.

Consent

Where we rely on consent (for example, for optional marketing communications), you may withdraw it at any time by contacting us.

5. Data Retention

We retain personal data only for as long as necessary. Enquiry data is held for up to 24 months. Project-related records may be retained for up to seven years in line with accounting and regulatory requirements. Technical data collected via analytics is subject to the retention periods set by those platforms (see our Cookie Policy).

6. Your Rights

Under UK GDPR you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — request deletion of your data in certain circumstances.
• Restriction — ask us to limit how we use your data.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interests.
• Withdraw consent — where processing relies on consent.

To exercise any of these rights, contact us at info@con-tecsolutions.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Third Parties & Transfers

We do not sell your personal data. We may share it with trusted service providers (such as our website host and analytics platform) who process data on our behalf under appropriate data processing agreements. We do not transfer data outside of the UK or EEA without appropriate safeguards in place.

8. Changes to This Policy

We may update this policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. Continued use of our website after an update constitutes acceptance of the revised policy.